Order Status FAQs

Please review our Order Status FAQs below for an answer to your question.

Help topics include: shipment confirmation emails, when orders ship, expected delivery timeframes, pre-orders, back-orders, and more.

Shipment confirmations are emailed to you once your order is shipped. If you have not received a shipment confirmation within 4 business days of your order date:

  1. Check your junk folder if you do not see our “Items Have Shipped – MedicalCodingBooks.com Order ___” email in your inbox.
  2. Make sure you are using the email account provided with your order.
  3. Check availability on our website to make sure the item you ordered is not a pre-order or back-order.

If you still need help, please contact us directly.

Orders are usually processed within 1 business day, during the hours of 8:30 AM to 4:30 PM (PST) Monday through Friday. Orders placed after 4:30 PM (PST) Monday through Friday, weekends, or holidays will be processed the following business day.

After an order is processed, most orders ship within 2 business days. During busier times in the fall and winter, it can take up to 4 business days to ship some orders. If your order is subject to delay, you will be notified.

A product designated as a “Pre-Order” will not be shipped until the availability date listed on our website. Please check product availabilities.

If you have selected priority shipping, your order will be shipped the following business day. Standard ground shipments take 7-10 business days.

Please Note: Due to increased shipping volumes, deliveries may take longer than expected to arrive once your order is in the carrier’s possession. We cannot guarantee a priority order will arrive within 2-3 days once shipped, and will not be offering refunds for late deliveries. For example, a priority delivery that takes four (4) days enroute will not be refunded.

Orders are usually processed within 1 business day, during the hours of 8:30 AM to 4:30 PM (PST) Monday through Friday. Orders placed after 4:30 PM (PST) Monday through Friday, weekends, or holidays will be processed the following business day.

After an order is processed, most orders ship within 2 business days. During busier times in the fall and winter, it can take up to 4 business days to ship some orders. If your order is subject to delay, you will be notified.

A product designated as a “Pre-Order” will not be shipped until the availability date listed on our website. Please check product availabilities.

If you have selected priority shipping, your order will be shipped the following business day. Standard ground shipments take 7-10 business days.

Please Note: Due to increased shipping volumes, deliveries may take longer than expected to arrive once your order is in the carrier’s possession. We cannot guarantee a priority order will arrive within 2-3 days once shipped, and will not be offering refunds for late deliveries. For example, a priority delivery that takes four (4) days enroute will not be refunded.

In some cases, orders containing multiple items may have to be shipped separately.

Shipment of additional items on your order may have also been delayed due to product availability.

Please refer to your shipping confirmation email for all shipment dates.

If you still need help, please contact us directly.

If you have ordered an item that has run out of stock, you will be notified via email, or telephone.

Depending on the situation, an expected stock date or replacement item will be provided.

Once your order is received, it will go into a shipment queue on a first come first serve basis.

Once your item becomes available and ships, you will be notified by email.

If the estimated release date of your item changes, you will also be notified by email.