Returns FAQs

Please review our Returns FAQs below for an answer to your question.

Help topics include: how to make a return, RA numbers, eligible items, and more.

We do not accept returns on orders over 30 days old, or refund shipping costs for returned items.

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How do I obtain an RA number (required)?

An RA# (Return Authorization Number) must be provided to the customer PRIOR to returning the merchandise.

Medicalcodingbooks.com will provide an RA# if you are eligible for a return.

Request an RA#

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How do I complete a return?

An RA# (Return Authorization Number) must be provided to the customer PRIOR to returning the merchandise.

  1. Medicalcodingbooks.com will provide an RA# if you are eligible for a return.
  2. Return your product(s) to the return address provided by our customer service representative.
  3. Upon inspection of return product(s), we will issue a credit or send out replacement products based on your specific situation.
  4. We do not refund shipping costs for returned items.
  5. We do not accept returns for orders over 30 days old.

Request an RA#

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Are all products eligible for return?

Most opened / unwrapped merchandise can be returned for refund, minus cost of shipping and re-stocking fee. Some exceptions apply, and these items are NOT eligible for return:

  • Used software.
  • Fast Finders and Express Reference cards, regardless of condition.
  • Used / unwrapped CPT Professional Edition with CPT QuickRef App.
  • Used / unwrapped CDT or CDT Coding Companion with eBook & App.
  • Customized Fee Analyzers.
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What if my merchandise has been opened?

Most opened / unwrapped merchandise can be returned for refund, minus cost of shipping and re-stocking fee. Some exceptions apply, and these items are NOT eligible for return:

  • Used software.
  • Fast Finders and Express Reference cards, regardless of condition.
  • Used / unwrapped CPT Professional Edition with CPT QuickRef App.
  • Used / unwrapped CDT or CDT Coding Companion with eBook & App.
  • Customized Fee Analyzers.

Please pack returned items carefully before shipping. Only books in sellable, un-marked and non-damaged condition will be accepted for return. If an item comes back in unacceptable condition, an increased re-stocking fee will be assessed at our discretion. In some cases no credit will be given to the customer.

Shipping and insurance of returned items are the responsibility of the customer.

Return requests for opened items will be subject to a 20% restocking fee. All returns must be received 15 days after receiving the RA#. An additional 10% restocking fee (30% total) will apply if a return arrives 16 days after the RA# is provided to the customer.

We do not accept returns for orders over 30 days old.

We do not refund shipping costs for returned items.

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What if my merchandise is NOT opened?

Unopened / shrink-wrapped merchandise will be fully refunded, minus cost of shipping. Some exceptions apply, and these items are NOT eligible for return:

  • Used software.
  • Fast Finders and Express Reference cards, regardless of condition.
  • Used / unwrapped CPT Professional Edition with CPT QuickRef App.
  • Used / unwrapped CDT or CDT Coding Companion with eBook & App.
  • Customized Fee Analyzers.

Please pack returned items carefully before shipping. Only books in sellable, un-marked and non-damaged condition will be accepted for return. If an item comes back in unacceptable condition, an increased re-stocking fee will be assessed at our discretion. In some cases no credit will be given to the customer.

Shipping and insurance of returned items are the responsibility of the customer.

All returns must be received 15 days after receiving the RA#. A 10% restocking fee will apply if a return arrives 16 days after the RA# is provided to the customer.

We do not accept returns for orders over 30 days old.

We do not refund shipping costs for returned items.

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Do you charge a re-stocking fee?

Return requests for open items will be subject to a 20% restocking fee.

All returns must be received 15 days after receiving the RA#.

An additional 10% restocking fee will apply if a return arrives 16 days after the RA# is provided to the customer.

We do not accept returns for orders over 30 days old.

We do not refund shipping costs for returned items.

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Do I have to pay return postage?

The customer is responsible for return postage, unless an incorrect item was shipped, or damaged merchandise was received.

Products should be shipped with an insured, traceable carrier (UPS, Federal Express, US Postal). This will protect the customer against any lost or damaged shipments.

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How do I exchange a damaged item?

Damaged merchandise will be replaced immediately, with no return or re-shipping charges to the customer. Notification of a damaged item must be within 15 days of the order being received.

If you are provided an RA# for your damaged item, please include it with your with your shipment. In most cases a return shipment label will be provided to you.

Report an Incorrect / Damaged Item

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How do I exchange an incorrect item?

Incorrect merchandise shipped from the warehouse will be replaced with no return or re-shipping charges to the customer. Notification of an incorrect item must be within 15 days of the order being received.

If you are provided an RA# for your incorrect item, please include it with your with your shipment. In most cases a return shipment label will be provided to you.

Report an Incorrect / Damaged Item

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